The Achatz Pies “Three Steps to Great Service”

by Wendy Achatz

October 6th, 2010 · in Inside Achatz

We teach a class called “3 Steps to Great Service” to all of our front line people. Our associates understand that “it’s the pie” that people are coming in to experience not a root canal!

They’re coming in for the greatest pie in the country! All natural, old fashioned, hand-crimped pie with local fruit, sugar, unbleached Michigan-grown pastry flour, no transfats — just the good stuff!

Many times we’ve heard our guests say, “I haven’t had pie this good since my grandmother passed away. She made the best pie.” Our pies are nostalgic. Once people get their first taste, the experience is long remembered.

I am happy to be assisting one of our long time employees and manager trainer, Christina, teach the service class this week. It usually takes about 2 and a half hours depending on how many students we have. These classes are very interactive, and we all have time to share stories of what we think “good service” is and what “bad service” looks and feels like.

We are not perfect, but we’re working on it!